Refund & Return Policy
Key Information
- You have 14 days to initiate your return once you receive the package
- The return shipment must be sent within these 14 days
- No restocking fee
- To obtain the return address, contact customer service
- All returns will be done by mail
14-Day Money Back Guarantee
If you receive your package and are unsatisfied contact us within 14 days of your order's arrival to resolve a solution. This is our "14-Day Money Back Guarantee" as referred to across our store.
What Should I Do If I Want To Return My Order Outside The Return Period?
Please remember to ship your return within the 14-day period, before the return period expires. Orders cannot be refunded after 14 days.
Policy For Refunds & Returns
You have 14 days from the time you receive your package to initiate a return. Your items must be in their original packaging and show no indications of usage in order to be eligible for a return or refund. By filling out our contact form you can get in touch with our customer support team and start the return procedure. When the return form and return address are ready, we will get in touch with you.
Returns Expenses
All return expenses are at your expense. Because of this, we advise using trackable shipping, as we cannot be held accountable for misplaced returns.
Broken / Faulty Item Or Package?
In the event that your item or package arrives damaged, kindly snap a picture of the item and its contents right away. Next, email it to info@marris-quebec.com with your order number so that our customer service representatives can assist you in finding a solution. You are always entitled to your money back if the item arrives damaged or not as advertised, and we will cover the entire cost of any return associated with items that are broken on arrival.
The Wrong Item / Size / Variant?
In the event that the wrong item / size / variant arrives, kindly snap a picture of the package and its contents right away. Next, email it to info@marris-quebec.com with your order number so that our customer service representatives can assist you in finding a solution. You are always entitled to your money back if the wrong item / size / variant arrives, and we will cover the entire cost of any return associated with products that are wrong on our behalf.
Refunds
We will email you to let you know whether or not we accept your return after we receive and review it. If so, you should receive your refund using the same payment method that you used to place your order from our store within ten business days. Get in touch with your bank or payment provider if you haven't received your refund yet. Should the issue not stem from their end, kindly reach out to us at info@marris-quebec.com
Where Can I Find My Order Number To Start My Return?
Your order number can be found in the confirmation email you received after placing your order. If you have not received this e-mail correctly, our customer service will be happy to help you.
Can I Cancel My Order After Placing It?
To make sure you receive your items as soon as possible, we start
processing your order as soon as we receive it. This means once your order has been placed you will be unable to cancel it.