Shipping & delivery
- Domestic shipping can take anywhere from 5 up to 14 business days.
- International shipping could take 7 up to 14 business days.
- Due to global supply chain challenges, shipping times could be longer than usual.
- Yes, we offer free shipping for all orders Canada wide.
- Once your order ships, we’ll send a tracking number to your email. Use this number to monitor your delivery on either our website or the courier’s website.
ORDER ISSUES
- If you didn’t receive an email, it could be because you entered an incorrect email address at checkout. Contact us, and we’ll update your details.
- If an incorrect address was entered at checkout, please contact us within 12 hours.
- Changes after the courier processes the shipment may not be possible. If this happens, the customer must be responsible for retrieving the package.
- Ensure the courier has not contacted you via email, text, or call, and check your junk email.
- Search the premises for safe delivery locations.
- Marris Quebec does not cover the cost of lost, misplaced, or stolen packages.
- Your order number can be found in the confirmation email you received after placing your order. If you have not received this e-mail correctly, our customer service will be happy to help you.
returns and refunds
- If you receive your package and are unsatisfied contact us within 14 days of your order's arrival to resolve a solution. This is our "14-Day Money Back Guarantee" as referred to across our store.
- You have 14 days from the time you receive your package to initiate a return. Your items must be in their original packaging and show no indications of usage in order to be eligible for a return or refund. By filling out the contact form below you can get in touch with our customer support team and start the return procedure. When the return form and return address are ready, we will get in touch with you.
- All return expenses are at your expense. Because of this, we advise using trackable shipping, as we cannot be held accountable for misplaced returns.
- To make sure you receive your items as soon as possible, we start processing your order as soon as we receive it. This means once your order has been placed you will be unable to cancel it.
- In the event that your item or package arrives damaged, kindly snap a picture of the item and its contents right away. Next, email it to info@marris-quebec.com with your order number so that our customer service representatives can assist you in finding a solution. You are always entitled to your money back if the item arrives damaged or not as advertised, and we will cover the entire cost of any return associated with items that are broken on arrival.
- In the event that the wrong item / size / variant arrives, kindly snap a picture of the package and its contents right away. Next, email it to info@marris-quebec.com with your order number so that our customer service representatives can assist you in finding a solution. You are always entitled to your money back if the wrong item / size / variant arrives, and we will cover the entire cost of any return associated with products that are wrong on our behalf.
- We will email you to let you know whether or not we accept your return after we receive and review it. If so, you should receive your refund using the same payment method that you used to place your order from our store within ten business days. Get in touch with your bank or payment provider if you haven't received your refund yet. Should the issue not stem from their end, kindly reach out to us by filling out the contact form below to get in contact with our customer support team.
- Please remember to ship your return within the 14-day period, before the return period expires. Orders cannot be refunded after 14 days.
Contact us
Please include your order number in the "message" box